Dial'd Bikes is strictly an online business and we do not offer personal collection as a shipping option at this stage.
Keeping our overhead expenses to a minimum allows us to give riders the best possible prices, and thus we've kept our operating premises very modest and they are not suitable for a showroom or order collections.
Yes, we do accept returns. Our return policy is as follows:
It's quite easy. Most of our brands have a comprehensive sizing chart for their products on their own websites. We have compiled a list of their sizing charts for you here.
If you are still within the 30 day return period since your order was placed, you will be able to request a return through our online shop. Here's how you can request a return:
3D Secure is an extra layer of security in using your credit card for online transactions. For online transactions over R1000 you'll be asked to enter your 3D Secure password (different from the PIN), which is called Verified by Visa and MasterCard SecureCode by the respective credit card companies.
3D Secure is a feature you need to activate with your bank. You can read more and find out how to activate 3D Secure here: