Frequently Asked Questions

Can I personally collect my order?

Dial'd Bikes is strictly an online business and we do not offer personal collection as a shipping option at this stage.

Keeping our overhead expenses to a minimum allows us to give riders the best possible prices, and thus we've kept our operating premises very modest and they are not suitable for a showroom or order collections.

Do you accept returns?

Yes, we do accept returns. Our return policy is as follows:

  • Unwashed, unworn and unused merchandise may be returned within 30 days after purchase for an exchange or credit.
  • The merchandise may not be damaged, scratched, dirty or even slightly used as it will not be accepted as re-saleable.
  • It must include the original packaging material and tags.
  • We do not do refunds for products requested in by the customer. Those being out of stock items or stock not listed on the site.
  • We will only refund shipping charges if we sent the wrong item or the item sent was defective.
  • If you are making an exchange because you would like a different size, style or colour, you will be charged for shipping on your exchange.
  • We do not accept returns for products that were imported in specially for the customer.

How do I determine which size to select for clothing, shoes, helmets and body armour?

It's quite easy. Most of our brands have a comprehensive sizing chart for their products on their own websites. We have compiled a list of their sizing charts for you here.

How do I return my product?

If you are still within the 30 day return period since your order was placed, you will be able to request a return through our online shop. Here's how you can request a return:

  • Log in to your account on the Dial'd Bikes online store and browse to your Orders page.
  • Click on the order in question to open the Order Information page.
  • Click on the Registration of the return link at the top of the Order info page.
  • Following this link you will see which products of the order can be returned. You can also specify the reason for the return, provide your comments and other related information.
  • Submit your return request.
  • Please note: Customers wanting to use their own courier option must ensure the return is delivered to Dial'd Bikes Physical Address (please confirm address) and not the Post Office. If a customers chooses to send the return to the post office, he/she will be charge an additional R50.

We will be in contact with you regarding your request and if your return is approved you can then proceed with sending the product(s) back to us. Our shipping address is provided on the return confirmation email.
Please note that you can return only those products which are defined as returnable and only within a the specified 30 day return period of time. Please refer to our return policy to ensure that you qualify for the return before placing a request.

What is 3D Secure and how do I use it when paying?

3D Secure is an extra layer of security in using your credit card for online transactions. For online transactions over R1000 you'll be asked to enter your 3D Secure password (different from the PIN), which is called Verified by Visa and MasterCard SecureCode by the respective credit card companies.

3D Secure is a feature you need to activate with your bank. You can read more and find out how to activate 3D Secure here:

https://www.payfast.co.za/s/std/security

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