Who you are contracting with:
Dial’d Bikes Products & Availability
Stocks of all goods on offer are limited. Dial’d Bikes shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Dial’d Bikes be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Dial’d Bikes will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy")
Please note that although Dial’d Bikes endeavours to accurately describe and/or depict each product on the Website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Dial’d Bikes for a full refund within 7 days of delivery. Please see our Refund Policy in this regard (which explains how and when you can be refunded, as well as how returns are to be made).
Agreements of Sale
Placing a product in a shopping basket or adding it to a wishlist without completing the purchase cycle does not:
and as such, Dial’d Bikes may remove such product from the shopping basket or wishlist if stock becomes unavailable and you cannot hold Dial’d Bikes liable if such product is not available when the purchase cycle is completed at a later stage.
An agreement of sale only comes into effect if and when:
Termination of Sales & Cancellation of Orders
Kona Pre-Order Sale
Amounts payable by You
The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
Delivery charges differ depending on a variety of factors, including product type, price, and weight.
Dial’d Bikes shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Dial’d Bikes will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
Subject to the Exceptions listed below, your payment for any products ordered from Dial’d Bikes must be made to Dial’d Bikes bank account in any one of the following ways:
At the time of placing the order, the transaction details are presented to the bank and payment is collected immediately. If bank’s authorisation is not obtained, the order will be cancelled.
If you select the 'pay via bank deposit' button, instructions will be given on how to deposit monies into Dial’d Bikes bank account and it would be subject to the following rules:
Where we deliver: Dial’d Bikes delivers to addresses within the borders of South Africa
All Dial’d Bikes items listed on the Website have an indication of the delivery time:
Pre-order & the order of products not in stock.
Dial’d Bikes may make physical electronic promotional coupons (“Coupons”) available on the Website from time to time.
Coupons can only be redeemed -
Coupons are issued electronically at Dial’d Bikes own discretion. Users do not have a right to Coupons and Coupons cannot be earned.
Coupons are issued under specific terms and conditions regulating when and how they may be used. As a general rule, and unless specified otherwise on the specific Coupon itself –
Note that Coupons cannot be –
Save for Dial’d Bikes being liable to you –
Neither Dial’d Bikes nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website. Furthermore, Dial’d Bikes makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to email@example.com
Although the products sold via the Website may be under warranty, the Website itself is supplied on an "as is" basis and has not been compiled or supplied to meet your individual requirements. It is your sole responsibility to satisfy yourself prior to accepting these T&C that the service available from and through this Website will meet your individual requirements and be compatible with your hardware and/or software.
Information, ideas and opinions expressed on this Website should not be regarded as professional advice or the official opinion of Dial’d Bikes and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this Website.
Governing Law and Jurisdiction
This Website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and, subject to the 'Disputes' clause of these T&C, you and Dial’d Bikes submit to the non-exclusive jurisdiction of the South African courts.
Dial’d Bikes shall take all reasonable steps to protect your personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). PAIA may be downloaded from: http://us-cdn.creamermedia.co.za/assets/articles/attachments/03569_promofaccestoinfoact2.pdf
Dial’d Bikes may electronically collect, store and use the following of your personal information:
Dial’d Bikes collects, stores and uses the above mentioned information for the following purposes:
Information detailed above is collected either electronically by using cookies or is provided voluntarily by you. You may determine cookie use independently through your browser settings.
You may elect not to receive any communications from Dial’d Bikes.
Dial’d Bikes may collect, maintain, save, compile and share any information collected from you, subject to the following provisions:
Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Dial’d Bikes suffers any damage or loss.
You agree and warrant that your log-in name and password shall:
You allow Dial’d Bikes to take all reasonable steps to ensure the integrity and security of the Website and back-office applications.
All credit card transactions are Secure Socket Layers encrypted via WebCash secure platform. All transactions are fully secure & protected.
Changes to Agreement
Dial’d Bikes may, in its sole discretion, change these T&C or any part thereof at any time on notice to you. It is your responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on, or from using in any way, the Website.
Between you and Dial’d Bikes
Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and Dial’d Bikes on any matter provided for in, or arising out of these T&C, and not resolved through the Customer Relations Department of Dial’d Bikes, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. The expedited arbitration rules may be downloaded from http://www.arbitration.co.za/downloads/expedited_rules.pdf.
Term and Termination
These T&C shall commence from the date on which they are published on the Website and continue indefinitely, as amended by Dial’d Bikes from time to time (as described above), for so long as the Website exists and is operational, Dial’d Bikes being entitled to terminate these T&C and/or shut down the Website at any time (subject to still processing any orders then already placed and accepted by Dial’d Bikes).
Copyright & other Intellectual Property Rights
Any and all copyright subsisting in the Website, including these T&C, vests in Dial’d Bikes and all rights not expressly granted are reserved.
Dial’d Bikes cannot screen or edit all the content available from the Website and does not accept any liability for illegal, defamatory or obscene content. You are encouraged to inform Dial’d Bikes of any content that may be offensive or illegal.
All the content, trademarks and data on this Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Dial’d Bikes and as such are protected from infringement by local and international legislation and treaties.
When you visit the Website or send e-mails to Dial’d Bikes, you consent to receiving communications from Dial’d Bikes electronically and agree that all agreements, notices, disclosures and other communications sent by Dial’d Bikes satisfy any legal requirements, including but not limited to the requirement that such communications should be "in writing".
Hyperlinks, Framing, Spiders & Crawlers
Hyperlinks provided on this Website to non-Dial’d Bikes sites are provided as is and Dial’d Bikes does not necessarily agree with, edit or sponsor the content on such web pages.
No person, business or web site may frame this site or any of the pages on this Website in any way whatsoever.
No person, business or web site may use any technology to search and gain any information from this Website without the prior written permission of Dial’d Bikes.
The ECT Act states that when goods or services are offered by way of certain electronic transactions, the seller thereof must make certain information about it available to customers on websites where the goods or services are offered.
Dial’d Bikes information is as follows:
Full name: Dial’d Bikes (Proprietary) Limited, registered in South Africa, registration number 2012/032426/07
Main business: Online retailer
Address for receipt of legal service: P.O Box 3639 Durbanville, Cape Town, Republic of South Africa
Office bearers: Andrew Backstrom (Director), Andrew Potter (Director)
Official email address: firstname.lastname@example.org
PROATIA: The manual published in terms of section 51 of the Promotion of Access to Information Act No 2 of 2000 may be downloaded from http://www.dialdbikes.co.za
Code of Conduct: N/A
Purchases from Dial’d Bikes
Dial’d Bikes delivers both within South Africa, and internationally. Delivery promotions may run for specified periods. Delivery charges on orders placed from Dial’d Bikes outside the specified promotion dates will be calculated according to the following rules:
Delivery within South Africa
Delivery charges are calculated automatically on the total value and weight of all products included in an order, when the order is created.
1. Refunds Generally – for purchases from both Dial’d Bikes
1.1 NON-DEFECTIVE PRODUCTS - YOUR RIGHTS TO ‘COOL OFF’
Save for certain exceptional cases (as listed below), you are entitled to cancel any purchase made via this Website within 7 days after your receipt of the product and to obtain a full purchase price refund, subject to being charged by the seller thereof for the return of the product (which, in the case of a product sold by Dial’d Bikes, must occur by following the returns procedure set out in the ‘Arranging Returns’ section below). Note that although you are entitled to ‘cool off’ and cancel your purchase as aforesaid, you must return the product in the condition you received it.
You will only be entitled to a refund in the event and to the extent that any such refund is provided for under the express provisions of this Refund Policy herein below.
1.2 LATE DELIVERY
If a product purchased is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the ECT Act entitles you to cancel such sale on 7 days notice to the seller of such. Should a product purchased be unavailable, the seller thereof must notify you and issue a full refund within 30 days after such notice.
2. Refunds on purchases from Dial’d Bikes
2.1 EARLY CANCELLATIONS – PENALTY FREE*
You are entitled to cancel (either in whole or in part) any sale without attracting any cancellation and/or administration charges if you cancel prior to the packaging of the products so sold. Order can be cancelled by notifying email@example.com
* If timeously cancelled as aforesaid, you will be fully refunded in respect of such cancelled sale (including delivery charges), without any administrative or other charges being payable; provided that, should a sale only be partially cancelled and delivery charges as re-calculated on the value of the revised order exceed the delivery charges as calculated on the original order, you shall be liable for the amount of such excess delivery charges.
2.2 DEFECTIVE / DAMAGED / UNSUITABLE PRODUCTS
2.3 NON-DEFECTIVE PRODUCTS
Products which are NOT defective, damaged or unsuitable as discussed above, but which you want to return for whatever reason, can be returned within 7 days from delivery, as explained above under ‘Non-Defective Products – your right to ‘Cool Off’. by following the returns procedure set out in ‘Arranging Returns’ below.
NOTE: Íf you wish to return any non-defective product delivered to you for a refund as aforesaid, please do not remove the product from its original packaging and/or use or wear the Product. Remember that Dial’d Bikes may hold you liable for any damage you cause to the product (including its packaging) while in your possession.
Incorrect Product: If the incorrect Product is delivered to you by mistake (ie it is not the Product you purchased), please do not remove the Product from its original packaging, open or use the Product in any way. Please promptly contact the Dial’d Bikes at firstname.lastname@example.org to notify Dial’d Bikes thereof, so that we can resolve the mistake by arranging to collect such Product from you and deliver the correct Product to you, as quickly as possible.
2.4 ARRANGING RETURNS
If you want to return a product you have purchased from Dial’d Bikes for any reason permitted under this Refund Policy, you must in all instances first notify Dial’d Bikes thereof to inform us of the reason for your return by contacting us via email@example.com
Once you have successfully logged your return as aforesaid, Dial’d Bikes will issue you with a returns authorisation number (“RA Number”) and arrange for the collection of the product from you. You must ensure that the Product to be collected by the courier is packed so as to comply with the following:
2.5 PROCESSING OF REFUNDS
Should you be entitled to a refund for any reason, such refund shall –
a) in the case of payment having been made by credit card, be effected on the credit card account as the case may be, provided that if you are refunded on a credit card in respect of only a portion of any order placed by you, then any subsequent refunds processed in respect of that order will be credited to your Dial’d Bikes shopper profile in accordance with (b) below;
b) in other instances, be credited to your Dial’d Bikes shopper profile, in which case you have the right to request that the funds be paid into your bank account, being your bank account as reflected on Dial’d Bikes records. Dial’d Bikes will not, in this instance, pay funds into a third party bank account.
As refunds need to be processed by the banks, please note that the processing of refunds can take up to 5 working days from approval date
2.6 FREE RETURNS
3.1 STOCK SHORTAGES
In the event that Dial’d Bikes is out of stock of the product ordered by you, Dial’d Bikes must notify you thereof, whereupon –
In being 'fully refunded' as aforesaid, you will be refunded the relevant purchase price and delivery charges, without having to pay any administrative or other charges.